Useful information for using The Hong Kong University Shenzhen hospital. 有關使用香港大學深圳醫院的有用資訊.

1 Haiyuan 1 Rd, Futian District, Shenzhen, Guangdong Province, China, 518009
Map of 香港大学深圳医院
+86 755 8691 3333

I posted 2 questions to DeepSeek. 我向 DeepSeek 問了二個問題.

1) do they accept HK medical coupon for people 65 & above for dental and medical treatment? 他們是否接受 65 歲及以上人士的香港醫療券用於牙科和醫療治療?

2) does HK residents covered by HKG medical scheme allow to use their medical facilities? 參加香港政府醫療計劃的香港居民可以使用他們的醫療設施嗎?

Here’s a clear breakdown regarding Hong Kong University Shenzhen Hospital (HKU-SZH):

1. Hong Kong Medical Coupon (Elderly Health Care Voucher):
   • No, HKU-Shenzhen Hospital does NOT accept Hong Kong Elderly Health Care Vouchers.
   • Reason: These vouchers are a Hong Kong government scheme and are only valid for use within Hong Kong at registered healthcare providers there. HKU-SZH, while affiliated with HKU, is a Mainland China hospital operating under Shenzhen regulations and funding systems. The voucher scheme does not extend across the border.
2. Shenzhen Local Resident Medical Card (Shenzhen Social Medical Insurance):
   • Yes, HKU-Shenzhen Hospital DOES accept the Shenzhen Social Medical Insurance Card (深圳医保卡).
   • Reason: HKU-SZH is a designated hospital under the Shenzhen social medical insurance scheme. Shenzhen residents holding a valid Shenzhen Medical Insurance card can use it for eligible outpatient and inpatient services, including consultations, tests, medications, and procedures covered by the scheme. You will need to present your physical card and Shenzhen ID at registration.
3. Dental Clinic:
   • Yes, HKU-Shenzhen Hospital has a Dental Center (口腔科). They offer a range of general and specialized dental services.
4. Dental Clinic & Hong Kong Medical Coupon:
   • No. For the same reason as point 1 above, Hong Kong Elderly Health Care Vouchers are not accepted for any services, including dental, at HKU-SZH.
5. Dental Clinic & Shenzhen Local Resident Medical Card:
   • Yes, BUT with significant limitations. The Shenzhen Social Medical Insurance card can be used for certain basic dental treatments covered by the scheme (e.g., some fillings, basic extractions, treatment for certain oral diseases). However, many common dental procedures are NOT covered, especially cosmetic, restorative, and orthodontic treatments (e.g., teeth cleaning (scaling), whitening, crowns, bridges, implants, braces). You will likely need to pay out-of-pocket or use commercial insurance for these non-covered services. Always confirm coverage specifics with the dental center before treatment.

Summary:

• HK Medical Vouchers: Not accepted at HKU-Shenzhen Hospital for any service (including dental).
• Shenzhen Medical Insurance Card: Accepted for eligible medical and some basic dental services at HKU-Shenzhen Hospital. Major dental work is usually self-pay.
• Dental Clinic: Yes, available.

Recommendation:

1. Shenzhen Residents: Bring your Shenzhen Medical Insurance Card and ID. For dental, inquire specifically about what procedures are covered by your insurance before starting treatment.
2. Hong Kong Residents: Be prepared to pay out-of-pocket or use other insurance (like international/commercial plans). Hong Kong government vouchers won’t work.
3. Contact the Hospital: For the most accurate and up-to-date information, especially regarding specific dental procedure coverage under Shenzhen insurance, call the hospital directly:
   • HKU-Shenzhen Hospital Main Line: +86 (755) 8691 3333
   • HKU-Shenzhen Hospital Dental Center: Inquire via the main line or visit their website/Social Media (WeChat Official Account: 香港大学深圳医院口腔科).

Always confirm payment methods and insurance coverage details directly with the hospital before your appointment, as policies can sometimes be updated.

---

Yes, Hong Kong residents can absolutely seek medical treatment at the Hong Kong University Shenzhen Hospital (HKU-SZH). In fact, the hospital was established with a strong focus on serving both Shenzhen residents and Hong Kong residents, leveraging HKU’s medical expertise.

However, there are several important limitations and restrictions for HK residents to be aware of:

1. Payment Methods & Insurance:
   • No Hong Kong Government Subsidies: HK residents cannot use Hong Kong government-subsidized schemes like the Elderly Health Care Vouchers or services covered under the Hospital Authority (HA) system (e.g., referrals to HA hospitals) at HKU-SZH.
   • Limited Shenzhen Insurance Coverage: HK residents generally do not qualify for Shenzhen Social Medical Insurance (深圳医保) unless they are formally employed in Shenzhen and contributing to the scheme, or meet other specific residency/contribution requirements. Most HK residents will be considered self-pay patients.
   • Primary Payment Method: HK residents typically need to pay out-of-pocket (self-pay). They accept:
     • Cash (RMB)
     • Mainland China UnionPay cards/debit cards/credit cards
     • Hong Kong credit cards (may incur foreign transaction fees)
     • WeChat Pay (微信支付) / Alipay (支付宝) – Requires a linked mainland bank account or specific cross-border payment setup.
     • Some international/commercial insurance plans might be accepted if they cover mainland China treatment, but patients must verify coverage and reimbursement procedures directly with their insurer BEFORE treatment. The hospital itself doesn’t bill overseas insurers directly.
2. Visa and Entry Requirements:
   • HK residents need a valid Home Return Permit (港澳居民來往內地通行證 – “Huizheng”) to enter mainland China.
   • Standard tourist/visit visas (often 7-day visa-free for HK residents) are usually sufficient for outpatient visits or short treatments. However, for prolonged or complex treatments requiring hospitalization, ensure your permitted stay duration covers the entire treatment period. Overstaying is illegal.
3. Appointment System:
   • While walk-ins might be possible, making an appointment in advance is highly recommended, especially for specialist consultations and dental services. This can often be done:
     • Via their official WeChat account (香港大学深圳医院)
     • Through their official website
     • By phone (+86 755 8691 3333)
4. Medication Differences:
   • The range of medications available might differ from those in Hong Kong due to different registration and approval processes in mainland China. Discuss medication options with your doctor.
5. Language:
   • Many doctors and staff speak Cantonese and/or English due to the HKU affiliation, especially in departments catering to HK patients. However, administrative processes and written materials (forms, bills, reports) are primarily in Mandarin Chinese. Having assistance from someone fluent in Mandarin can be helpful for complex processes.
6. Referrals for Specialized/Hospital Authority Care:
   • Seeking treatment at HKU-SZH does not constitute a referral within the Hong Kong Hospital Authority system. If you need specialized HA services in Hong Kong later, you would still generally need a referral through the Hong Kong primary care system.
7. Dental Services (Specific Note):
   • As mentioned previously, while the dental clinic is available, HK residents will be self-pay patients. Shenzhen medical insurance is generally not available to them, and Hong Kong vouchers are not accepted.

In Summary for HK Residents:

• Yes, you can access care at HKU-Shenzhen Hospital.
• Be prepared to pay out-of-pocket (cash, card, WeChat/Alipay with mainland setup).
• Do not expect Hong Kong government subsidies (vouchers, HA coverage) or Shenzhen resident insurance to apply.
• Check your visa validity if treatment requires a long stay.
• Make appointments where possible.
• Verify commercial insurance coverage directly with your insurer beforehand.
• Language assistance (Mandarin) might be needed for admin tasks.

Recommendation: Before visiting, especially for non-routine or expensive procedures, contact the hospital directly (+86 755 8691 3333) to confirm:

• Appointment availability.
• Estimated costs for your specific needs.
• Payment methods acceptable at the time.
• Any specific documentation required (passport/Huizheng copy).